Refund Policy

Effective Date: August 23, 2026

This Refund Policy applies to all virtual digital products, including but not limited to in‑game coin packs, skill packs, boost packs and other digital in‑game items sold on our website. By placing an order, you acknowledge and agree to the terms listed below.

Virtual Product Nature All items sold on this store are intangible virtual digital goods. No physical goods will be shipped to you. Once the virtual item has been successfully delivered to your game account, the order is considered completed.

Non‑Refundable Circumstances We DO NOT offer refunds under the following situations:

  1. The virtual product has been successfully delivered to your game account.
  2. You placed an order by mistake but the delivery process has already been initiated.
  3. You change your mind or no longer want the virtual items after purchase.
  4. You provide incorrect game account information which leads to wrong delivery. You are fully responsible for entering your correct game‑related details at checkout.
  5. Game updates, version changes, in‑game balance adjustments, or personal dissatisfaction with game content.

Eligible Refund Conditions Refund requests will only be considered under the limited circumstances below:

  1. Your order has not been processed and no delivery has been started. You may submit a cancellation request within 2‑hours after payment.
  2. Confirmed technical failure on our side, where you never received your purchased virtual items after reasonable processing time, and we cannot re‑deliver the product for you.
  3. Duplicate charges caused by our system error.

Note: We will verify every refund application with order records and delivery logs. Providing false information to claim a refund will result in order rejection and permanent restriction from our store.

How to Submit Refund / Cancellation Request To apply for a refund or order cancellation, please contact our customer support via our official email. Please provide your order number, purchase email and relevant order screenshots for verification.

Processing time: Our team will review your request within 3‑5 business days. Approved refunds will be returned to your original payment method. The arrival time depends on your payment provider and may take 7‑14 business days.

Fraud & Chargeback Warning Unauthorized chargebacks without contacting our support first will be regarded as fraudulent behavior. We reserve the right to suspend your future purchasing access and take further legal measures.

Policy Revision We reserve the right to modify this Refund Policy at any time. Updated terms will be posted on this page. Continued use of our website constitutes acceptance of the revised policy.

Contact If you have any questions about our refund rules, please contact our support email.